Shipping policy

We want your Havern order to reach you quickly, and to be clear about what it costs. Here's everything you need to know.

Where we ship

We currently deliver to addresses within the United Kingdom only.

Delivery costs

Free UK delivery on orders over £30 (order value after any discounts).

£2.95 flat-rate UK delivery on orders under £30.

Your delivery cost is always shown at checkout before you pay.

Delivery times

All orders are sent Tracked 24/48. Estimated delivery is 2–3 working days from dispatch.

Delivery estimates are a guide, not a guarantee. Couriers occasionally experience delays outside our control, particularly during busy periods and around bank holidays.

Processing and dispatch

Order by 2pm (Monday to Friday, excluding bank holidays) and we dispatch your order the same day from our UK facility.

Orders placed after 2pm, at weekends, or on bank holidays are dispatched the next working day.

Priority Tracked Dispatch

You can add Priority Tracked Dispatch for £2.99 at checkout. Your order is packed and handed to the courier ahead of standard orders. It speeds up the dispatch stage only — once your parcel is with the courier, delivery times are the same as any other tracked order.

Tracking your order

You'll receive a confirmation email as soon as your order has been dispatched, including tracking details where available. If you can't find it, please check your spam folder before contacting us.

Subscriptions

If you've chosen Subscribe & Save, your order renews and ships automatically on your selected schedule. You can skip, pause, reschedule or cancel at any time from your account — changes made before your renewal date apply to your next delivery. Subscription orders are subject to the same delivery costs and timings as one-off orders.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. We can't be held responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery — additional postage may apply.

Missing or delayed parcels

If your order hasn't arrived within 7 working days of dispatch, please get in touch and we'll help track it down.

Returns and our guarantee

Changed your mind, or it's not for you? We offer a 30-day money-back guarantee — see our Refund Policy for how to return an item. Nothing in this policy affects your statutory rights, including your right to cancel within 14 days of receipt under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Questions

For anything about your order or delivery, email support@havern.co.uk and we'll get back to you as soon as we can.

Havern is operated by Havern Ltd (Company No. 17326311), registered in England & Wales, registered office 4 Shrub Road, Hampton Vale, Peterborough, PE7 8LW.