Shipping policy

We want your Havern order to reach you quickly and clearly. Here's everything you need to know about how we ship.

Where we ship
We currently deliver to addresses within the United Kingdom.

Processing & dispatch
Orders are dispatched from our UK facility, usually within 1–2 working days (Monday–Friday, excluding bank holidays). Subscription orders are prepared and dispatched automatically on your chosen renewal date.

Delivery times & costs
• Free UK delivery on all orders over £30.
• For orders under £30, a standard delivery charge is calculated and shown at checkout before you pay.
• Estimated delivery is 2–3 working days from dispatch.
Delivery estimates are a guide, not a guarantee. Occasionally couriers experience delays outside our control, especially during busy periods.

Tracking your order
You'll receive a confirmation email once your order has been dispatched, including tracking details where available.

Subscriptions
If you've chosen Subscribe & Save, your order renews and ships automatically on your selected schedule. You can skip, pause, reschedule or cancel anytime from your account — changes made before your renewal date apply to your next delivery.

Incorrect or incomplete addresses
Please double-check your delivery address at checkout. We can't be held responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery (additional postage may apply).

Missing or delayed parcels
If your order hasn't arrived within 7 working days of dispatch, please get in touch and we'll help track it down.

Returns & guarantee
Changed your mind or not happy? We offer a 30-day money-back guarantee — see our Refund Policy for how to return an item.

Questions?
For anything about your order or delivery, please reach us through our contact page and we'll get back to you as soon as we can.