Shipping & Delivery
Shipping & Delivery
Everything Havern sells is made in the UK and dispatched from the UK. We ship to United Kingdom addresses only.
Delivery options and cost
| Order value | Service | Cost |
|---|---|---|
| Under £30 | UK Delivery — Tracked 24/48 | £2.95 |
| £30 and over | Free UK Delivery — Tracked 24/48 | Free |
The threshold is calculated on the order value after any discount and before delivery is added. Because the three-bottle option is £49.98 and the six-bottle option is £74.97, both qualify for free delivery automatically; a single bottle at £24.99 does not.
Subscription orders ship on the same tracked service.
Dispatch times
Order by 2pm on a working day and your order is dispatched the same day. Orders placed after 2pm, at weekends or on bank holidays are dispatched on the next working day.
Once dispatched, allow 2–3 working days for the tracked service to arrive. Most orders arrive sooner. You will receive a dispatch email with tracking as soon as the parcel leaves us — if you cannot find it, check your spam folder before getting in touch, as dispatch notifications are the most commonly filtered email we send.
Digital items
The 7-Day Ritual Guide and the 26-Week Reset Programme are digital. Nothing is posted, and access details arrive by email shortly after your order is confirmed. If a digital item is the only thing in your order, no delivery charge applies.
Tracking your order
Your dispatch email contains a tracking link. If tracking has not updated within 48 hours of dispatch, or if the tracking says delivered and nothing has arrived, email support@havern.co.uk with your order number and we will chase it.
If something is wrong with your order
Damaged in transit, wrong item, or something missing — email support@havern.co.uk with your order number and a photograph where relevant, and we will put it right. Please get in touch within 30 days of delivery.
Returns and the guarantee
Havern comes with a 30-day money-back guarantee on your first order. The full terms are set out in our refund policy. Questions about dosage, subscriptions or the guarantee are answered on the FAQ page.
Changing or cancelling an order
If you need to change an address or cancel, email us as quickly as you can and quote your order number. We can usually amend anything that has not yet been dispatched, but once a parcel has left us we cannot recall it — which, given the 2pm same-day dispatch, can be quite fast.
Delivery rates and services are correct as at 25 August 2026.