Contact
Contact Havern
We are a small UK team and we answer our own email. There is no call centre and no chatbot — whoever replies to you can actually do something about it.
The fastest way to reach us, and the best one for anything to do with an existing order. Please include your order number — it is in your confirmation email and starts with a #. Without it we have to ask, which adds a day.
What to email us about
- Where is my order? Include the order number. Check the tracking link in your dispatch email first — see shipping and delivery for what the timings should look like.
- Something arrived damaged or wrong. A photograph helps us sort it in one reply instead of three.
- Managing a subscription. Skip, pause, change the frequency or cancel — all free, all at any time. Tell us which and we will action it.
- The 30-day guarantee. Full terms are in our refund policy.
- Questions about the product itself. Dosage, taste, ingredients and suitability are covered on the FAQ page, which is worth a look first — it will probably be quicker than waiting for us.
- Press, wholesale or partnership enquiries. Same address, and please say so in the subject line.
What we cannot help with
We are not medical professionals and we cannot give medical advice. Havern is a food supplement, not a treatment for any condition. If you are pregnant, breastfeeding, taking medication or under medical care, speak to your GP before using it. If you have swelling that is sudden, painful, on one side only, or that does not settle overnight, please contact your GP or NHS 111 rather than us.
Company details
Havern Ltd
4 Shrub Road, Hampton Vale
Peterborough PE7 8LW
United Kingdom
Registered in England and Wales, company number 17326311.
Our registered office is an administrative address, not a shop or a returns address. Please do not send anything to it without emailing us first — returns need to go to the right place, and we will tell you where that is.