Refund policy

30-Day Money-Back Guarantee

We stand behind Havern completely. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will issue a full refund — no questions asked.

How to Request a Refund

• Email us at support@havern.co.uk within 30 days of receiving your order.
• Include your order number and the email address used at checkout.
• Our team will process your request — no forms, no hoops.

Refund Processing

Once your request is received, refunds are processed within 3–5 business days. The amount will be returned to your original payment method. Depending on your bank or card issuer, the funds may take a further 3–7 business days to appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us with a photo within 14 days of delivery. We will arrange a replacement or full refund at no cost to you.

Subscription Orders

If you have a subscription, you may cancel at any time before your next billing date by emailing support@havern.co.uk. Orders already dispatched cannot be cancelled but remain eligible under our 30-day guarantee.

Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel any order within 14 days of receipt for a full refund.